Public Instructor-Led Course Terms & Conditions
When attending any Criterion Networks public training, you agree to abide by our Code of Conduct Policy.
Payment
Refunds and Cancellations
If you must cancel for any reason, please email training@criterionnetworks.com to notify. Refunds will only be issued for cancellations received at least 14 calendar days prior the class, and may take up to 14 calendar days to process. Please note that all refunds are subject to a 3% processing fee. If you purchased a bundle of training and only want to refund specific items, not the entire bundle, the refund amount shall be calculated as transaction amount multiplied by the proportion of cumulative list price for the items to be refunded divided by the cumulative list price of all items in the bundle.
In the event that the Criterion Networks must cancel a training class due to lack of attendance, your refund will be processed in full (no processing fee will be charged) or you can use a credit towards another future training.
Substitutions
If you are unable to attend, you can substitute another attendee in lieu of cancellation. To substitute an attendee, you may send an email to training@criterionnetworks.com with registration particulars and the new substitute attendee information.
Rescheduling
If a rescheduling is requested more than 14 calendar days before a class is to be held, no penalty will be assessed, and a student may elect to take the class at a later date at the same or another location. No guarantees can be made as to when the next possible session the student can attend might be. Such rescheduling can be done only twice without incurring penalties. If you have already rescheduled twice, a $1,500 penalty will be charged the third time, and any subsequent times that you reschedule. PLEASE NOTE: If you registered for a session under a promotional discount, you will not be able to reschedule under the same discount.
If a rescheduling is requested within the 14 calendar day window before the class, the student will be assessed a 50 percent penalty fee, to be paid before the class can be retaken. The same penalty will be assessed if rescheduling is requested more than twice, even if it is done more than 14 calendar days before class is to be held.
To reschedule, you may send an email to training@criterionnetworks.com with registration particulars and rescheduling request.
No refunds will be given for students who simply fail to show up for a class.
Cancellation by Criterion Networks
If training is cancelled due to circumstances not under the control of Criterion Networks the student may elect to take a full refund or take a credit for the next available rescheduling of the class the student can attend. Such circumstances include natural disasters and emergencies, severe weather conditions, airline strikes and power disruptions.
If Criterion Networks has to cancel a class for any other reason less than 12 calendar days before the start of training, the student may elect to take either a full refund or a credit for the next available rescheduling. The cost of any non-refundable airline ticket change fees will be credited towards enrollment in the rescheduled class upon receipt of proof of unused nonrefundable airline tickets.
Accessibility & Special Needs
Intellectual Property
The training materials provided or developed by Criterion Networks in connection with the training services are protected by copyright and other intellectual property rights. The training materials are provided for individual use by participants in the form in which they are provided. They may not be copied, modified, distributed to non-participants or used to provide training to others without the prior written consent of Criterion Networks. Open source code incorporated in the training materials may have other copyright holders and is used pursuant to the applicable open source license.
